Struggling with a difficult situation in your not-for-profit organisation or voluntary role? Feeling bullied? Flustered? On the back foot?
Find strategies to respond to those difficult conversations early and with confidence. This workshop will equip you with:
- Principles of effective communication
- How to mentally and emotionally prepare
- Strategies and tools for handling difficult conversations
- Diffusing and de-escalation tools
Workshop facilitator, Melanie Stanton, works alongside management and staff in Nelson businesses coaching them to have successful Difficult Conversations with their staff and customers.
Please register online www.volunteernelson.org.nz/workshop-registration/
Enquiries to firstname.lastname@example.org ph 03 546 7681