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Conflict and resolution – two parts 5 & 19 September

September 4, 2013 @ 9:30 am – 12:30 pm
Victory Community Centre
Saint Vincent Street
Nelson 7010
New Zealand
$75 GST incl for both parts
Jacqui Irwin
035467681 extn 4

THIS WORKSHOP IS NOW FULL. Please contact us if you would like to be added to the waiting list in the event that we have any cancellations, or if you would be interested in attending a similar course next year.

Note that these two morning workshops are only available together as a package – you need to be available to attend both.

Over the two sessions, participants will increase their ability to:

  • develop comprehensive ways of thinking about conflict management and resolution
  • accurately diagnose and articulate underlying causes and current dynamics regarding conflict situations
  • manage and resolve conflicts in ways that result in improved organizational performance and members’ sense of wellbeing and
  • maximise possibilities for win-win conflict management and resolution outcomes.

WORKSHOP ONE 5 September, CONFLICT MANAGEMENT: To make the experience as meaningful as possible, before the workshop participants will be asked to select and develop a brief description of a current organisational conflict situation. The workshop, which will be highly interactive, will focus on the following topics:

  • Diagnosing conflicts and their sources—how did we get here?
  • Constructive vs destructive conflicts
  • Conflict management styles and organisational roles
  • When to confront and when not to confront conflict situations.

WORKSHOP TWO 19 September, CONFLICT RESOLUTION: Before Workshop Two, participants will be encouraged to apply what they have learned to the conflict situation they explored in Workshop One. Workshop Two will focus on the following topics:

  • Advocacy vs adversary approaches to conflict resolution
  • Tools and skills that support effective conflict resolution
  • Which strategies to use: Avoidance? Confrontation? Collaboration? Power?
  • Assessing outcomes and developing next steps – sorting through options and guiding organizational responses to future conflict situation.

Professor Mike Milstein taught organisation development theory and practice at the State University of New York and at the University of New Mexico. He has consulted with such diverse organisations as schools, universities, banks, governmental units, and community volunteer groups and organisations. His professional teaching, writing, and consulting interests include such topical areas as goal setting, strategic planning, diagnosis, conflict management/resolution, decision making, communications and resiliency.

Registrations have closed – workshop full

Any questions to: jacqui@volunteernelson.org.nz ph 03 546 7681 extn 2

You will be invoiced for this workshop by Volunteer Nelson one week before the scheduled date

Also, if you do not attend on the day, or do not send a substitute, we may not be able to waive the course fee.