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Latest update from local Civil Defence (CDEM) – 30 April

The work you are doing behind the scenes (and many on the frontline) is very much appreciated as we connect and support our community’s most vulnerable through this challenging time! This weekly newsletter provides you with local updates from Civil Defence Emergency Management (CDEM) and resources available to you right now. Please ensure your organisation is registered with Project C-19. [Register] You can also view our archive for past updates.
Email [email protected] if you need to receive this information in a different language or format. Please provide information in Word format which is more accessible.
Key Critical Messages continue
Regular hand cleaning with soap for at least 20 seconds
Maintain physical distancing of at least 2 metres
Regular surface cleaning – particularly in workplaces 
If you feel ill, get tested (see Important Information about this)
Be kind 
Civil Defence Emergency Management update
Covid-19 cases

– There are currently 4 active Covid-19 cases in the Top of the South. The total number of cases stands at 49 with 45 recovered. The newest case was diagnosed on 30th April.
– The recent case is a important reminder that we all need to continue to keep physical distance, maintain hygiene practices and be kind.
– The current Level 3 response is proposed to last for 2 weeks. Planning is underway for Level 2 which will probably last for a longer period of time. The number of calls to the CDEM 0800  number is 273 (this does not include calls to the normal council numbers)  


Vulnerable People 
Housing First has 66 people on its books for accommodation (mostly chronic homeless) and 44 of these are currently housed.
The Nelson Tasman Inter-Sectoral Homelessness group is overseeing the strategic implementation of longer-term solutions for the newly relocated homeless
Neale Park is full with 11 caravans housing 12 residents
Brook Motor Camp is housing 8 residents
Backpackers and motels are housing the rest 

Older Adults 
This is considered a risk area as some may be in need and have not contacted CDEM
Adverts are being published in community papers in anticipation of the rise in need to call the Council 0800 numbers and for us all to  check on neighbours, whanau and friends.  
CDEM has received 62 Welfare needs assessment requests for over 70s and all have been contacted. 25 of those have been assisted and closed off and 37 are currently receiving ongoing assistance.   

Vulnerable Children 
Relevant agencies are connecting regularly to provide a collaborative approach to High / Very High Needs Children to ensure service coverage and monitoring  Messaging is being delivered through agencies and schools to parents and caregivers who may be needing extra support  

Electronic roadside signs are being removed as we transition to Level 3
Roadside information signs will remain up CDEM are working on Level 3 rules for freedom camping and are keeping a daily record of the number of people in campgrounds throughout Nelson and Tasman  

Number of food shop requests: 109 orders to date to feed  217 people (food shop requests are shopping lists of items that CDEM purchases and delivers)
76 separate Rapid Relief Team packages have been delivered for urgent food requests, these have fed 411 people
Trafalgar Pavilion (Nelson) has been confirmed for use by the Foodbank until the end of Level 3
Kai with Love are having about 500 families pick up food over Nelson, Stoke, Richmond, Brightwater, Wakefield, Tapawera, Motueka and Murchison
Other key messages and resources

Weekly Community & Whanau meetings
Our monthly networking meetings for community organisations continue on Zoom. In addition, we are holding special weekly Covid-19 Community & Whanau Zoom meetings every Wednesday from 12-12:30pm. You will receive invitations and details for these meetings each week. They are a great opportunity to share, connect and be informed on this rapidly changing situation. 

Health & Disability Services During Alert Level 3
Please seek help promptly for any health concerns during Alert Level 3.
Here is a Summary of health and disability services at Alert Level 3
COVID-19 symptoms have been updated, please seek medical advice by calling your GP or contacting a community-based assessment centre, listed on:
English / Te Reo Māori summary tile of symptoms

LEVEL 3 guidance for people at risk of severe illness

MSD Financial Contacts (Food grant & benefit app)
0800 559 009 (MSD General Line), 0800 552 002 (Seniors 65+), 0800 88 99 00 (Students)

Vulnerable communities
The Government’s Covid-19 website is the main go-to for advice for all community groups. Important information is provided in different languages, as well as in accessible formats. Also see translation/ interpretation for additional resources.

Making your communications accessible to visually-impaired people
About 30,000 New Zealanders are blind and about 150,000 have low vision and they too need access to information. Visit the Blind Low Vision website for great resources and quick tips to help you make your communications more accessible to a wider audience.

Red Cross Psychological First Aid Training
NZ Red Cross is offering free, one-hour live and online webinars on Psychological First Aid specifically relating to Covid-19. Registration is required and limited to 40 participants. You will receive an email confirmation with the link to the specific webinar to click on just before the course starts. IMPORTANT: use the same email address for registering and then joining the webinar.
Tuesday 5 May at 10.00am: Thursday 7 May at 7.00pm:

DIA funding message
Future Funding Rounds – Our current funding calendar remains unchanged and you can find opening and closing dates here: Community Matters

Covid-19 Wage Subsidy for Not-for-Profits
Covid-19 Wage Subsidy powerpoint for not-for-profits:

Covid-19 Accounting Services for Not-for-Profits
Community Capacity Accounting started about 10 years ago in Christchurch to reduce the compliance costs of not-for-profits, give them services and information relevant to them. Thanks to Rata Foundation funding CCA can now help groups in Nelson as well. For more information contact Harald at 03 260 0509 or [email protected]


Nelson Marlborough Health’s key Psycho-social messages

  • We will get through this together; it’s ok to feel overwhelmed – Dial 1737 – a free, 24/7 service for anyone feeling down, anxious, a bit overwhelmed or who just need to chat to someone.
  • It’s a good thing to give help when you can, and it’s ok to ask for help, even if you’ve never had to before. Call 0800 779 997 even if you’re not sure what assistance may be available or don’t know whom to contact for help. Or call 0800 559 009 if you require financial assistance.
  • Well done – we are on the right track.
  • If you are 65+ and would like to talk to someone, ring Age Concern 03 544 7624
  • If you have health concerns or needs, please contact your GP.  

Mental Health resources provided by the Psycho-social team at CDEM:



  • Email [email protected] if you need assistance translating information in this newsletter into a different language or format for your vulnerable clients.
  • Here are two videos about Covid-19, presented in a variety of languages for ethnic communities, that include information about the government hotlines and some tips for keeping healthy. 
  • All government helplines have professional interpreters available for over 180 languages. For general help related to COVID-19 call the government helpline on 0800 779 997.
  • Asian Family Services has a team of qualified counsellors and social workers who speak English, Mandarin, Cantonese, Hindi, Thai, Vietnamese, Korean and Japanese. The Asian Helpline is open from 9 am to 8:30 pm, Monday to Friday on 0800 862 342.  For more information, please visit
  • Need interpretation, health, family safety and welfare support or information for tenants? Read more on the INZ COVID-19 website 
  • Māori-led response – Manaaki 20 can be contacted on 0508 462 622


MSD Financial Contacts (Food grant & benefit app)
0800 559 009 (MSD General Line)
0800 552 002 (Seniors 65+)
0800 88 99 00 (Students)

Lost your job or can’t work at the moment? Can’t pay the bills on your current income? Call Work and Income to talk about your situation on 0800 559 009 or check

Not eligible for Work and Income support, but need access to supplies?
Call 0800 50 50 75 (Press 1 for Nelson City or 2 for Tasman) or email [email protected].


Total Mobility has provided some key messages for their operators and clients during Covid-19.

Register your organisation with Project C-19
Register with us to make sure you receive updates like this one in the future, and together we can make sure important messages get to your clients and members. Register your organisation
For previous updates from Project C-19 see our online community & whanau archive
Project Covid-19 is a collabration between Volunteer Nelson and Nelson Neighbourhood Support, funded by Nelson City Council.
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