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Latest update from local Civil Defence – 23 April

Thank you for everything you are doing to connect and support our community’s most vulnerable through this really tough time. This weekly newsletter provides you with local updates from Civil Defence’s Emergency Operations Centre and resources available to you right now. Please ensure your organisation is registered with Project C-19. [Register] Please see our archive for past updates.
 If you need help translating the following information into a different language or format, please reply to this email or contact us at [email protected]
This week’s updates from Civil Defence (CD)

Covid-19 cases
As of 23 April there have been 48 people diagnosed with Covid-19 in the Top of South; 45 of these have recovered, leaving 3 active cases

44 members of the homeless community are now housed (there is accommodation for a total of 59 people available); Neale Park is at full capacity

– Nelson Tasman Pasifika Community Trust has been very active distributing a large amount of food vouchers as well as collecting and distributing fruit
– The Food Bank has set up another location at Trafalgar Pavilion, which includes cooking facilities and chillers to store large amounts of food which has been a need
– Food deliveries are working well (mainly to people age 70+ who are home-bound) with turnaround times of 24 hours or less
– CD is coordinating with New World and couriers for food deliveries
– CD has delivered 102 food shopping orders to feed approximately 202 people
– The Rapid Response Team has additionally provided 76 food parcels to feed approximately 411 people.

Ethnic communities
CD has been making contact with various ethnic communities to ensure their needs are being met and to provide them with information

Age Concern
CD is in close contact with both Age Concern and Grey Power and are assisting Age Concern with distributing information about their “Phone a Friend” service

Māori-led response – Manaaki 20
Local iwi have set up a Māori-led response service and CD are coordinating with them to refer people as appropriate. The service is called Manaaki 20 and their phone number is 0508 462 622

Social Isolation
CD acknowledges that the detrimental social aspects of isolation will continue as we move to Level 3, and are looking to support people who are currently isolated to connect with the expanding social bubbles allowed under Level 3

Basic messages remain critical at all levels
– Regular hand cleaning with soap for at least 20 seconds
– Maintain physical distancing of at least 2 metres
gular surface cleaning – particularly in workplaces 
If you feel ill, get tested (see Important Information about this)
Be kind 
Civil Defence Welfare Group structure
This chart shows the structure.

NEMA’s Caring for Communities model:
– There is a new model being rolled out called ‘Caring for Communities’ from NEMA (National Emergency Management Agency – the entity that directs Civil Defence) that recognises the need for long-term recovery planning and action after the initial emergency passes.
– This model seeks to transition from the current Civil Defence emergency management model to an expanded social sector services framework.
– The overall objective of the new model is to provide information and support for the immediate and continued wellbeing of those most affected by the pandemic.
– The Nelson Tasman Civil Defence team is assessing how we will respond and adopt the model locally.
Wellbeing / Mental Health
Here are some online Mental Health resources provided by the Psycho-social team at CD:
Volunteering advice
At this time, Civil Defence is coordinating all volunteer activity. To make offers of assistance, resources and volunteers to Civil Defence, send an email to [email protected] and state “Offer of Volunteer Assistance” in your email subject.
Other updates
Covid-19 testing & symptoms
A Nelson Marlborough Health update
With several changes to the Ministry of Health’s COVID-19 case definition, the messaging about when to seek help for symptoms has also changed. It is important to use the CBAC locations as directed. If you have any COVID-19 symptoms, please seek medical advice. You can call your GP or contact a community-based assessment centre, listed on:
English / Te Reo Māori summary tile of symptoms (for use on facebook)

Mail and Deliveries
Your hand-delivered mail and goods are safe to handle
If you have any doubt about picking up mail and goods (such as meals or groceries) delivered to your house, please read this advice from the Nelson Marlborough Public Health Service (PDF) [Word File]. If you are an employee or volunteer who delivers mail and goods, please read this information also if you have any concerns about COVID-19 risk.

Hearing or visual impairment?
Thank you to those who have brought details of resource needs to our attention. The Project C-19 Team has converted a flyer for 65+, produced by the Nelson Marlborough District Health Board, into two different formats to support those with visual and/or hearing impairments. The following link takes you to the NMDHB flyer in word, audio and pdf formats.

Here are some additional online resources for those with hearing difficulties. To organisations providing information for circulation, please provide word format documents as these are more accessible than PDFs.
Interpretation / translation

If you need assistance translating information in this newsletter into a different language or format for your vulnerable clients, you can email [email protected] to let us know so we can follow up with assistance.

Government helplines
All government helplines have professional interpreters available for over 180 languages. For general help related to COVID-19 call the government helpline on 0800 779 997.

Need interpretation, health, family safety and welfare support or information for tenants? Read more on the INZ COVID-19 website 

Asian Family Services has a team of qualified counsellors and social workers who speak English, Mandarin, Cantonese, Hindi, Thai, Vietnamese, Korean and Japanese. The Asian Helpline is open from 9 am to 8:30 pm, Monday to Friday on 0800 862 342.  For more information, please visit
Living needs

Lost your job or can’t work at the moment? Can’t pay the bills on your current income? Call Work and Income to talk about your situation on 0800 559 009 or check

Not eligible for Work and Income support, but need access to supplies? Call 0800 50 50 75 (Press 1 for Nelson City or 2 for Tasman) or email [email protected].
Total Mobility has provided some key messages for their operators and clients during Covid-19 alert levels 3 and 4.
Read more detail
Register your organisation with Project C-19
Register with us to make sure you receive updates like this one in the future, and together we can make sure important messages get to your clients and members. Register your organisation
For previous updates from Project C-19 see our online community & whanau archive
Project Covid-19 is a collabration between Volunteer Nelson and Nelson Neighbourhood Support, funded by Nelson City Council.
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