skip to Main Content
CALL NOW! 03 546 7681

Latest update from local Civil Defence – 16 April

We commend all your efforts to ensure our community remains connected and supported through this really tough time. This weekly newsletter serves to provide you with local up-to-date information from Civil Defence Emergency Operations Centre and resources available to you while supporting our community’s most vulnerable people right now. If you haven’t yet registered your organisation to receive these updates, there is an opportunity to do this towards the end of this newsletter, where you will also have access to previous updates via our community and whanau archive.

Please be aware of our community members who are hearing and visually impaired. Please help us help our community. Any information provided to us for distribution needs to be in Word format (in addition to pdf, or as an alternative) so that information is accessible to everybody.

If you need assistance translating the following information into a different language or format for your vulnerable clients, please reply to this email or contact us at [email protected] and let us know so we can follow up with assistance.

Latest update from your local Civil Defence

This week’s updates from Civil Defence (CD)

  • There are multiple workstreams on the CD Welfare team that are addressing different vulnerable populations and needs in our community, such as older adults, homeless, refugees/ migrants and children. As calls for assistance come in from the community, they liaise with the appropriate government agency and/or community agency to follow up on needs, and any urgent needs are dealt with by Civil Defence directly.
  • CD is coordinating with MSD who are using call lists to reach out to over 70 year olds. CD is seeking information on who MSD has not been able to contact for follow up.
  • CD is also assisting people to access financial support from MSD when their situations are more complex than the online forms allow for.
  • Shopping assistance is a common need at this time and have multiple processes for supporting this need, for example one process for people who can pay and another for people needing financial assistance.
  • CD is aware that people without internet access are needing information and are developing ways of getting this to them. They are also working on translating materials into specific languages.
  • CD is also seeing the emerging issue of people ‘stuck’ in NZ, such as RSE scheme workers and they are working mainly with church networks to offer support.
  • There are 4 homeless accommodation options in Nelson and CD are looking to establish a formal option in Motueka.
Statistics: Welfare needs based on your feedback
Here is a graphical representation of current welfare needs in our community based on calls/emails received by CD. 
Clarification on whom to contact for what

Lost your job or can’t work at the moment? Can’t pay the bills on your current income?
You may be able to get a benefit or some other financial help. And, whether you’re working or not, if you’re struggling to meet your living costs or get an unexpected bill, you may be able to get assistance. Even if you don’t think you qualify, call Work and Income to talk about your situation on 0800 559 009 or check

Not eligible for Work and Income support, but need access to supplies?
If you are not eligible for support from Work and Income and don’t have a way to access essential supplies (e.g. family, neighbours, home-based support or a network that can help) ring 0800 50 50 75 (Press 1 for Nelson City or 2 for Tasman) or email [email protected].

Want to volunteer your assistance?
To make offers of assistance, resources and volunteers send an email to [email protected] and state “Offer of Volunteer Assistance” in your email subject. You may not hear back from Civil Defence but they are logging this information into a database if volunteer opportunities arise.
Other updates
Total Mobility has provided some key messages for their operators and clients during Covid-19 alert levels 3 and 4.Total Mobility should be used for essential travel onlyIf fare is under $20 clients, will not have to pay anything while we are in level 3 and 4If fare is above $20, clients pay the amount in excess of the cap. The “in car experience” will not change for clients (still need to swipe card at beginning and end of journey)A reminder – the client MUST be in the vehicle – TM is NOT a delivery service for groceries or picking up prescriptions (more advice on that in the attachment) Read more detail
Migrants and Former Refugees

Need interpretation, health, family safety and welfare support or information for tenants?There is a variety of support available to recent migrants and former refugees, with information on what they need to do related to various issues and how they can get help and advice in their preferred language. Read more on the INZ COVID-19 website 

Asian Family Services
If any of your clients are members of the Asian community who may be feeling distressed and anxious during this time, Asian Family Services have a team of qualified counsellors and social workers who speak English, Mandarin, Cantonese, Hindi, Thai, Vietnamese, Korean and Japanese. The Asian Helpline is open from 9 am to 8:30 pm, Monday to Friday on 0800 862 342.  For more information, please visit

Interpretation / translation 

If you need assistance translating information in this newsletter into a different language or format for your vulnerable clients, you can email [email protected] to let us know so we can follow up with assistance.

Government helplines (interpretation)
All government helplines have professional interpreters available for over 180 languages. For general help related to COVID-19 call the government helpline on 0800 779 997.
We will be providing information as we receive updates. Please be aware that this information is subject to change at any time.

Food Deliveries and Donations
For a list of places delivering paid-for groceries and groups providing food donations and welfare…Read more
Covid-19 easy reference guide for age 65+
Nelson Marlborough Health has issued a flyer for those who do not have computers or wi-fi, or who are overwhelmed by the layers of messaging. The Covid-19 flyer (pdf) [text format] distills information down for people 65+ and provides local contact details.  Please be aware that effort is being made to make this available to those who are both hearing and visually impaired and will be made available in the next outgoing newsletter.
How essential service businesses could help our community
Fifteen social service organisations across Aotearoa, New Zealand are calling on companies providing essential services such as energy, telecommunications and internet, banking, finance, insurance and rental housing to take additional steps to support their community during the Covid-19 crisis. Read more  
Register your organisation with Project C-19
Register with us to make sure you receive updates like this one in the future, and together we can make sure important messages get to your clients and members. Register your organisation
For previous updates from Project C-19 see our online community & whanau archive
Project Covid-19 is a collabration between Volunteer Nelson and Nelson Neighbourhood Support, funded by Nelson City Council.
Back To Top