Struggling with a difficult situation in your not-for-profit organisation or voluntary role? Feeling bullied? Flustered? On the back foot? Find strategies to respond to those difficult conversations early and with confidence.
Find strategies to respond to those difficult conversations early and with confidence. This workshop will equip you with:
- Principles of effective communication
- How to mentally and emotionally prepare
- Strategies and tools for handling difficult conversations
- Diffusing and de-escalation tools
Workshop facilitator, Melanie Stanton, works alongside management and staff in Nelson businesses coaching them to have successful Difficult Conversations with their staff and customers.
Please register online www.volunteernelson.org.nz/workshop-registration/